Branch System Overview
Understanding the Branch System A "branch" in Domovita represents a single physical office of your estate agency. Each branch operates as a team unit with shared resources. How Branches Work One Branch Per Location: Each physical office should have its own branch Multiple Members: Invite unlimited team members to each branch Shared Branch Account: All team members in the branch share the branch account - free, no subscription Shared Listings: Properties are listed under the branch and visible to the whole team - listing is free and unlimited Free for agents: There is nothing to pay to be on Domovita - the only optional paid extra is featuring a property Branch Creation When your estate agent application is approved: A branch is automatically created using your company name You become the branch administrator Your branch can list for free, with no subscription Branch Roles Hierarchy Every branch member has one of three roles: Admin (Branch Owner) Full control over the branch Can invite, remove, promote, and demote members Manages any optional featured-property promotions and their billing Can generate, regenerate, and revoke API keys Can configure FTP/SFTP connections to your CRM (self-service) Only role that can appoint other admins or managers Manager (Team Leader) Can invite new negotiators to the team Can remove negotiators (but not other managers or admins) Can list and manage properties Can view featured-listing status (read-only) Can view API keys (read-only - cannot regenerate) Negotiator (Team Member) Can list and manage properties under the branch Can handle enquiries and messages Cannot invite or remove team members Cannot view or access API keys Cannot manage featured-listing billing Branch Status Branches can have two statuses: Active: Branch operates normally, all members can list properties Suspended: Branch is temporarily disabled (e.g., policy violation or admin action) - members cannot list new properties but can view existing listings Multi-Branch Agencies If your agency has multiple offices: Each office should be registered as a separate branch Each branch has its own team and settings Contact support if you need to link branches under one parent company