Understanding the Branch System
A "branch" in Domovita represents a single physical office of your estate agency. Each branch operates as a team unit with shared resources.
How Branches Work
- One Branch Per Location: Each physical office should have its own branch
- Multiple Members: Invite unlimited team members to each branch
- Shared Subscription: One subscription covers all team members in the branch
- Shared Listing Quota: The property limit is branch-wide, not per user
- Centralized Billing: The branch admin manages the subscription for everyone
Branch Creation
When your estate agent application is approved:
- A branch is automatically created using your company name
- You become the branch administrator
- Your branch starts with a 3-month free trial
Branch Roles Hierarchy
Every branch member has one of three roles:
Admin (Branch Owner)
- Full control over the branch
- Can invite, remove, promote, and demote members
- Manages the subscription (change plan, cancel, update payment method)
- Can view and regenerate API keys
- Only role that can appoint other admins or managers
Manager (Team Leader)
- Can invite new negotiators to the team
- Can remove negotiators (but not other managers or admins)
- Can list and manage properties
- Can view subscription status (read-only - cannot change plan)
- Can view API keys (read-only - cannot regenerate)
Negotiator (Team Member)
- Can list and manage properties under the branch
- Can handle enquiries and messages
- Cannot invite or remove team members
- Cannot view or access API keys
- Cannot manage subscription
Branch Status
Branches can have two statuses:
- Active: Branch operates normally, all members can list properties
- Suspended: Branch is temporarily disabled (e.g., subscription expired) - members cannot list new properties but can view existing listings
Multi-Branch Agencies
If your agency has multiple offices:
- Each office should be registered as a separate branch
- Each branch has its own subscription and team
- Contact support if you need to link branches under one parent company