Complaints
We want to know if something has gone wrong. This page tells you how to reach us, what we will do with your complaint, and how to escalate if you are not happy with our response.
How to contact us
Use whichever route works best for you. The form captures the details we'll need from the start; an email works equally well.
By form
By email
What we will do
- Acknowledge: We email you a confirmation as soon as your complaint reaches us, with a reference number you can quote.
- Respond: We look into what happened and email you our response, including what we have done about the issue. Complaints are handled by a person rather than an automated queue, so we cannot promise a fixed turnaround.
- Complex cases: Some complaints take longer - for example where a third-party agent has to be involved. Where that happens we will tell you why and what we are waiting on.
If you are not happy with our response
You can escalate independently:
- Data and privacy complaints: The Information Commissioner's Office (ICO): ico.org.uk.
- Service complaints: Citizens Advice can refer to Trading Standards: citizensadvice.org.uk.
- Estate agent conduct: If the complaint is about a specific estate agent's behaviour, every UK agent must belong to The Property Ombudsman (TPO) or the Property Redress Scheme (PRS). Their member directories will tell you which one covers the agent in question (for lettings, the redress requirement covers England and Wales; Scotland and Northern Ireland have their own regimes).
Note: Domovita is a property portal, not an estate agent, so we are not ourselves a member of a property redress scheme. Complaints about the Domovita service stay with us and the ICO / Citizens Advice routes above.
Make a complaint
Fields marked with * are required. We will email you a copy with your reference number.