Cookie Policy
Domovita Ltd — Company No. 17033259
Registered Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
ICO Registration: ZC095542
Effective Date: 22 March 2026
Last Updated: 22 March 2026
This Cookie Policy explains what cookies are, which cookies Domovita uses on domovita.co.uk, and how you can manage them. It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember information about your visit, such as whether you are logged in.
Cookies can be:
- First-party cookies — set directly by domovita.co.uk.
- Third-party cookies — set by external services embedded in our pages (such as Cloudflare, Stripe, and Zoho).
- Session cookies — temporary; deleted when you close your browser.
- Persistent cookies — remain on your device for a set period or until you delete them.
2. Why We Use Cookies
We use cookies to:
- Keep you logged in during your session.
- Protect the security of your account and our forms.
- Remember your preferences and settings.
- Ensure our payment processes function correctly.
- Provide customer support services.
- Understand how visitors use the Platform so we can improve it.
- Protect the Platform from malicious traffic.
3. Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. Without them, features such as logging in and submitting forms would not work. No consent is required for these cookies under PECR.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Session ID | Domovita | Maintains your login session and keeps you authenticated while browsing. | Session |
| CSRF token | Domovita | Protects forms against cross-site request forgery (CSRF) attacks. | Session |
cookie_consent | Domovita | Records your cookie preference so we do not ask again on future visits. | 1 year |
3.2 Security Cookies (Cloudflare)
Our website is protected by Cloudflare, a security and performance service. Cloudflare sets the following cookies to detect and mitigate malicious traffic. These are considered strictly necessary.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
__cf_bm | Cloudflare | Bot management — distinguishes human visitors from automated bots. | 30 minutes |
_cfuvid | Cloudflare | Rate limiting — prevents abuse by tracking request patterns. | Session |
cf_clearance | Cloudflare | Records that a visitor has passed a Cloudflare security challenge. | 30 days |
Cloudflare privacy policy: cloudflare.com/privacypolicy.
3.3 Payment Cookies (Stripe)
We use Stripe to process subscription payments. Stripe sets cookies to assist with fraud prevention and ensure payment transactions are secure. These are only set when you interact with payment pages.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
__stripe_mid | Stripe | Fraud prevention — links actions across sessions to detect anomalies. | 1 year |
__stripe_sid | Stripe | Fraud prevention — links actions within a single browser session. | 30 minutes |
Stripe processes payments as a data processor on our behalf. Stripe privacy policy: stripe.com/gb/privacy.
3.4 Customer Support Cookies (Zoho Desk)
We use Zoho Desk to manage customer support enquiries. If you interact with our support widget or submit a support ticket, Zoho may set cookies to maintain your support session.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Zoho session cookies | Zoho | Maintains your helpdesk session and stores support conversation context. | Session / varies |
When you submit a support request, your name and email address are processed by Zoho as a data processor on our behalf. Zoho privacy policy: zoho.com/privacy.
3.5 Analytics Cookies
We use Google Analytics to understand how visitors use our Platform. These cookies collect anonymised, aggregated information about pages visited, time spent on the site, and how you arrived. No personally identifiable information is collected via analytics cookies.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Distinguishes unique visitors (anonymised). | 2 years | |
_ga_[ID] | Stores session state for Google Analytics 4. | 2 years | |
_gid | Distinguishes unique visitors (shorter-term). | 24 hours |
Analytics cookies require your consent. You can withdraw consent at any time using the cookie preferences panel. Google privacy policy: policies.google.com/privacy.
4. Managing Your Cookie Preferences
You can manage or withdraw your consent to non-essential cookies at any time using the cookie preferences panel (accessible from the cookie banner when you first visit, or via the link in our website footer).
You can also control cookies directly in your browser:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
Disabling strictly necessary cookies will affect the functionality of the Platform, including your ability to log in and use forms.
For more information about managing cookies, visit allaboutcookies.org.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of significant changes via a notice on our website. The “Last Updated” date at the top of this page will always reflect the most recent revision.
6. Contact and Complaints
If you have questions about our use of cookies, please contact:
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Post: Domovita Ltd, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
- ICO Registration: ZC095542
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk/concerns.
This Cookie Policy was last reviewed on 22 March 2026.